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Terms of Service

Last Updated: 12/9/2025

1. ACCEPTANCE OF TERMS

By creating an account, accessing, or using the web application Lumon Quote (the "Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User," "you," or "Customer") and LUMON LLC ("Company," "we," "us," or "our").

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICE.

2. SERVICE DESCRIPTION

Lumon Quote is a Software-as-a-Service (SaaS) platform designed to facilitate invoicing and quoting for businesses. The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your internal business purposes, subject to these Terms.

3. ACCOUNTS AND SECURITY

3.1. Account Registration

To use the Service, you must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials.

3.2. Account Responsibility

You are fully responsible for all activities that occur under your account. LUMON LLC is not liable for any loss or damage arising from your failure to safeguard your account.

4. SUBSCRIPTION, BILLING, AND CANCELLATION

4.1. Subscription Plans

The Service is billed on a recurring subscription basis (e.g., monthly or annually). You agree to pay all fees associated with your selected plan.

4.2. Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing cycle unless you cancel your account before the renewal date. You authorize LUMON LLC to charge your payment method on file for the renewal term.

4.3. Cancellation Policy

You may cancel your subscription at any time through your account dashboard.

  • Effect of Cancellation: Cancellation stops future auto-renewals. You will retain access to the Service until the end of your current paid billing cycle.
  • No Refunds: Payments are non-refundable. There are no refunds or credits for partially used periods, accidental renewals, or "forgotten" cancellations.

4.4. Price Changes

LUMON LLC reserves the right to adjust pricing for the Service. Any price changes will take effect following notice to you (e.g., via email or app notification).

5. PAYMENT DISPUTES AND ANTI-FRAUD POLICY

5.1. Authorization

By providing a payment method, you expressly authorize LUMON LLC to charge the applicable subscription fees.

5.2. Chargeback Policy (Strict)

You agree that failure to cancel your subscription before the renewal date does not constitute grounds for a chargeback or payment dispute with your bank or credit card provider.

YOU AGREE NOT TO INITIATE A CHARGEBACK FOR:

  • Forgetting to cancel your subscription prior to renewal.
  • Dissatisfaction with the Service after the refund window (if any) has passed.
  • Lack of usage of the Service.

5.3. Fraudulent Disputes

LUMON LLC takes financial fraud seriously. If you initiate a dispute or chargeback that is determined to be invalid (e.g., claiming "fraud" for a legitimate subscription renewal you forgot to cancel), we reserve the right to:

  • Immediately terminate your account and data access.
  • Ban you from all future use of LUMON LLC services.
  • Submit this Agreement and your activity logs to your bank and payment processor as evidence of your authorization.
  • Pursue legal action to recover the disputed amount, plus all costs incurred by LUMON LLC in fighting the dispute, including legal fees and administrative costs.

6. USER CONDUCT AND RESTRICTIONS

You agree not to use the Service to:

  • Violate any local, state, national, or international law.
  • Generate fraudulent, misleading, or illegal invoices or quotes.
  • Transmit viruses, malware, or harmful code.
  • Reverse engineer, decompile, or attempt to extract the source code of the Service.

7. INTELLECTUAL PROPERTY

7.1. Company IP

The Service, including its "Lumon Quote" name, logo, code, design, and architecture, is the exclusive property of LUMON LLC and is protected by copyright and trademark laws.

7.2. User Data

You retain ownership of the data (invoices, client info) you upload to the Service. You grant LUMON LLC a license to host, copy, and display this data solely as necessary to provide the Service to you.

8. LIMITATION OF LIABILITY (IMPORTANT)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMON LLC SHALL NOT BE LIABLE FOR:

A. ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS REPUTATION.

B. ERRORS IN INVOICING: YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF ALL QUOTES, INVOICES, AND CALCULATIONS GENERATED BY THE SERVICE BEFORE SENDING THEM TO YOUR CLIENTS. LUMON LLC IS NOT RESPONSIBLE FOR LOST REVENUE DUE TO CALCULATION ERRORS, TYPOS, OR SYSTEM GLITCHES.

C. SERVICE INTERRUPTIONS: LUMON LLC DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

D. TOTAL LIABILITY CAP: IN NO EVENT SHALL LUMON LLC’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID TO LUMON LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LUMON LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with:

  • Your access to or use of the Service.
  • Your violation of these Terms.
  • Your violation of any third-party right, including intellectual property or privacy rights.
  • Disputes between you and your clients regarding invoices or quotes generated via the Service.

11. DISPUTE RESOLUTION AND CLASS ACTION WAIVER

11.1. Binding Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted by the American Arbitration Association in the state of North Carolina, rather than in court.

11.2. Class Action Waiver

YOU AND LUMON LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. TERMINATION

LUMON LLC reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

14. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at support@lumonquote.com